Please chime in on this if you hate it too. First of all no one wants to call any company that has an automated menu. I have listening through the choices and navigating the maze. I hate worse having to respond with words and have them try to decipher what I am saying. Especially bad is when there is no short cut to talk to an operator.
But all of that I can live with if these companies would correct one problem. I hate having to type in my skymiles number, or my credit card number and pressing pound, but worse is as soon as you actually get someone on the phone THEY ASK YOU FOR YOUR NUMBER AGAIN. I entered it into your computer!!! Look at your screen. If it's not there then I propose they hire Dale to fix their database because I think it would be a few lines of code. Why am I typing it in if these operators don't get the info. Man, that pisses me off.